Refund Policy

At PawvaPet , we want you to be satisfied with your purchase. If you are not completely satisfied with your order, please contact us so we can review your request and assist you.

1. Returns

You may request a return if the product is eligible under our return conditions.

To request a return, please contact us within 30 days of receiving your order.

The product must generally be:

  • Unused and in its original condition

  • In its original packaging, where applicable

  • Accompanied by your order details or proof of purchase

Some products may not be eligible for return due to hygiene, safety, or other applicable restrictions.

2. Damaged or Incorrect Items

If you receive a damaged, defective, or incorrect product, please contact us as soon as possible after delivery.

Please provide your order number and, where appropriate, clear photographs of the product and packaging so we can review the issue and determine the appropriate solution.

3. Refunds

Once your return or refund request has been reviewed and approved, we will process the applicable refund.

Refunds are generally issued to the original payment method used for the purchase.

The time required for the refund to appear in your account may depend on your bank or payment provider.

4. Non-Refundable Items

Certain products may not be eligible for a refund or return, including products that:

  • Have been used or damaged after delivery

  • Are returned without their original packaging where required

  • Are excluded from returns due to hygiene or safety reasons

  • Are otherwise marked as non-returnable at the time of purchase

5. Return Shipping

Unless the product is damaged, defective, or incorrectly sent by us, return shipping costs may be the responsibility of the customer.

If the return is due to an error on our part or a defective product, please contact us before returning the item so we can provide further instructions.

6. Late or Missing Refunds

If you have been approved for a refund but have not received it, please first check your bank account or payment provider.

If the refund is still missing after the expected processing time, contact us and we will assist you.

7. How to Request a Refund

To request a return or refund, please contact PawvaPet  with:

  • Your name

  • Order number

  • Product name

  • Reason for the return or refund

  • Photos, if the product is damaged or defective

Our team will review your request and provide further instructions.

8. Contact Us

If you have any questions about our Refund Policy, please contact us through the contact information provided on our website.