Shipping Policy

At PawvaPet , we aim to make your shopping experience simple and convenient. This Shipping Policy explains how we process and deliver your orders.

1. Order Processing

Orders are normally processed within 1–3 business days after your order is successfully placed.

Orders are not usually processed or shipped on weekends or public holidays. During busy periods, sales, or holidays, processing may take a little longer.

2. Shipping Time

After your order has been processed and shipped, delivery times may vary depending on your location and the shipping method available at checkout.

Estimated delivery times will be shown during the checkout process whenever available.

Please note that delivery times are estimates and are not guaranteed.

3. Shipping Charges

Shipping charges, if applicable, will be calculated and displayed at checkout before you complete your purchase.

Shipping costs may vary depending on your delivery location, order size, and selected shipping method.

4. Order Tracking

Once your order has been shipped, you may receive a shipping confirmation email containing tracking information, when available.

You can use the tracking information provided by the shipping carrier to check the status of your shipment.

5. Delayed or Lost Packages

While we work with reliable shipping providers, PawvaPet  is not responsible for delays caused by circumstances outside our control, including:

  • Weather conditions

  • Natural disasters

  • Carrier delays

  • Public holidays

  • Customs delays

  • Incorrect or incomplete shipping information

  • Other unforeseen circumstances

If your package appears to be delayed or lost, please contact us and we will do our best to assist you.

6. Incorrect Shipping Information

Please make sure that your shipping address and contact information are correct before completing your order.

If you provide an incorrect or incomplete address and the order has already been shipped, additional shipping charges may apply for re-delivery.

7. Damaged Packages

If your order arrives damaged, please contact us as soon as possible with your order details and photographs of the damaged package and product.

We will review the issue and assist you according to our applicable return and refund policy.

8. International Shipping

If international shipping is available for your order, additional customs duties, taxes, or import fees may apply depending on the destination country.

Any applicable customs charges or import fees are the responsibility of the customer unless otherwise stated at checkout.

9. Contact Us

If you have any questions about shipping or your order, please contact PawvaPet  through the contact information provided on our website.